August 2024 Service Advisor of Excellence Winners

Service Advisor

Kyle is a detail-oriented employee at Cornhusker International Trucks and always adds feedback on how to improve technician efficiency. He ensures all work has been completed, reviews the repairs, and asks questions to ensure the customers will be satisfied at the time of pickup. Kyle goes above and beyond to answer customer questions and explain the repair process to ensure the customer is satisfied with the services being provided. I recently received a note from a local customer stating, "Kyle was amazing. He is always helpful and communicative and will always go above and beyond with customer service."

Kyle was previously a technician and readily shares his knowledge and experience with the technicians to ensure they make quality repairs and uphold the company standards. If Kyle doesn't have the needed answer, he never hesitates to utilize all his available resources to find a solution.

Kyle has a tremendous commitment to uptime and ASL. Regardless of the customer's complaint, he assesses the situation and workload to ensure the vehicle is triaged accordingly based on the customer's timeline. This proactive approach has helped drive a positive customer experience and drive brand loyalty.

Kyle comes from a long line of Cornhusker International employees. His grandpa worked for Cornhusker for 40 years, his uncle for 20 years, and now Kyle has joined the family legacy. 

Service Advisor

Sonya-Lyn has demonstrated her dedication to — and for — the customers of Altruck International Truck Centre in her daily routines. She takes the time to explain the estimates to them and ensures they understand what is being presented to them. If a phone call comes in while speaking, she politely asks them if she can take the phone call, to either put the caller on hold or take a message. Once she picks up the phone, she greets the customer calling and asks if they mind holding, or if they would rather leave a message and be called right back. Once this is completed, she immediately returns her attention to the customer in front of her. She remembers not only each customer’s name but also everything they are or have been dealing with. She takes the time to learn about them and their interests, often speaking to them about their family and / or pets. She ensures that the customers know where the driver's waiting lounge and bathroom are and always ensures that they have been offered coffee, tea, or hot chocolate while they wait. The customers have come to know Sonya-Lyn, and often ask for her specifically if someone else greets them. Sonya-Lyn takes great pride in her role as the main point of contact. Preferential treatment is not something she is willing to do; as she often says, “I treat everybody the same, and I treat them as I would like to be treated myself.” Altruck Guelph is truly blessed to have Sonya-Lyn as part of the team.

Sonya-Lyn has kept on top of her training, always willing to learn new skills and processes. She doesn’t stop at just the customers; she makes it a point to speak to each of her coworkers and ask them how they are doing. It seems that each time someone at the shop is having a problem (whether at work or home), Sonya-Lyn is the one who is the listening ear and is willing to help out and give advice if asked for. Altruck recently started a Social Committee, which is an employee-based committee that is instrumental in fostering a positive work environment by incorporating social events, community connections, and branch / department joint events. Sonya-Lyn was one of the founding members and quickly got this committee on its feet by enlisting fellow members. Sonya-Lyn is a great team player and is the first to help out if she can. Altruck is blessed to have her caring attitude on staff, and it shows in our customer retention.