June 2024 Technician of Influence Winners

Service Technician

In one year, Jackson has completed all required Navistar LMS training, Allison online training, and obtained his CDL. Jackson took the initiative and located a school where he could obtain his CDL. On his own time, he studied for and passed the written exam, and passed the driving portion on his first attempt.

Jackson shows a level of skill and maturity that sets an example even for techs who are at a higher level. In the time that Jackson has been with us, he has elevated himself to a position of trust where he can be assigned jobs typically done by higher-level technicians with minimal supervision. Jackson seeks to excel.  He is very engaged in monitoring his performance to see how he measures up to his fellow technicians.

Jackson has been promoted to tech level 2 at Rush Truck Centers. He produces revenue equal to a tech level 5, and his proficiency is at a tech level 4. Jackson is a team player always willing to assist in any way. Jackson has a strong desire to grow in his chosen profession and is always looking for ways to increase his knowledge.

Service Technician

Chris Jordan ranks among the best of the best in our group at Ascendance Truck Centers. He is a flat-rate tech, and averages between 150%–160% productivity. Chris is the technician that any service managers dream of working with. He is the tech who is willing to work on anything and everything, and he is a top producer. Chris is a very dedicated team member, a great mentor, and most importantly just an all-around great person who enjoys life and lives his life to the fullest. Chris previously won the Cummins Rodeo. He is 100% International Truck and Bus Certified, including CV and S13 Integrated Powertrain, and 100% Cummins certified in ISB, ISL, and X15.

Many of our customers know Chris and trust his work. Quite often if we have what we call "repeat offenders" or comebacks, our regular customers will request to our service advisors to have Chris work on their trucks, because they know his skillset and dedication. In our shop, Chris is the tech who makes it all work. Many times, we will have challenging trucks that have been in 3–4 other shops with the same problem. Chris takes the initiative and stays dedicated to figuring out the root cause and successfully repairing the truck. Chris was also a mentor to one of our Uptime students, Canyon Philson, who was last year's Rookie Tech of the Year award winner. Chris played a very important role in growing Canyon as a technician and had a huge impact on the success Canyon has had in his career at such a young age.

Chris takes uptime very seriously and wants the International brand to be the best in the market vs. competition through uptime and his dedication. He has done A26 swings in less than 15 hours. This is extremely important in our market with the amount of competition we have and the type of customers we have. Lots of work is seasonal in the heavy haul or severe service application. Our dealership's biggest selling point over the competition is uptime. This would not be possible without techs like Chris working for Ascendance. He is a great planner, extremely intelligent, and dedicates himself to getting the job done right the first time.

Chris and his girlfriend Molly live in Chippewa Falls with their beautiful daughter Layla, who turns 2 this fall. They also enjoy anything related to the outdoors and spending time with their dog Diesel.