July 2024 Service Advisor of Excellence Winners

Service Advisor

Corey started with Allegiance Trucks in October, coming from a competitor dealer where he was a full-time service department truck driver, helping to road test vehicles for quality checks and pick up / deliver customer units. In absolutely no time at all, Corey picked up the service advisor position with ease. His customer service skills are top of the class, and he is extremely organized and proactive. He has never backed down from anything that has been asked of him. He has also piloted a proactive approach to scheduling customer appointments using every tool.

In the short time he has been employed with us as a service advisor, Corey has demonstrated the skills necessary to be able to run the department on his own without supervision. He is in constant contact with customers about trucks that are in the shop, writes up trucks immediately upon arrival, and has developed exceptional relationships with any customers who come through our Bridgeport facility. Just recently, Corey and the crew have earned a local Ryder shop business through this extremely high level of communication and fast turnaround of their units. In this soon-to-be flagship store of Allegiance, all we have is Corey and Justin (the service manager) to run the administrative side of the business. When Justin is out, there is no doubt that Corey is doing everything right to run the department. When he is out of "work" to do, Corey spends his time proactively reaching out to customers to schedule them for maintenance repairs, logging every call in detail, and following up with folks as needed. When he is not doing that, he is promoting our brand on social media, encouraging his followers to come by for a visit.

Being a service advisor, your role in the department is as a liaison between the technicians and the customers, relaying findings promptly but also with the level of detail that customers can clearly understand and provide accurate quotes for repairs performed. Corey excels in this area and role, ever seizing the opportunity to wow our customers. Corey is an exceptional musician and social media motivator.

Corey will be taking a promotional role at a new Allegiance location as a branch manager – Allegiance truly appreciates his hard work and dedication to our customers, and he has earned this reward for his efforts.

Service Advisor

Lauren has always been the type of person who is up for the challenge! It all started when she went to tech school for diesel technology and proved that working on trucks and diesel engines was not just for men. She graduated in 2013 among the top of her class and pursued the heavy-duty truck industry from there. She came to work for Beltway Companies in 2016 and it did not take long for us to realize that she possessed a set of skills that not every technician has. Her customer service and satisfaction skills were just as good as her ability to work on trucks. With that, her technical service skill set, and her sense of urgency, we quickly put her into the role of a service advisor. Since then, she has done an amazing job of going above and beyond for our customers and has proven that she is completely capable of running the shop when the service manager is absent; she is the kind of person who has your back in a situation when you may not remember all of the specific details of a conversation you had with a customer a week ago.

When customers arrive, they are quick to ask where Lauren is and she often answers customers’ questions either over the phone or in person since she has over 10 years of experience in the industry. She is great with customers who also appreciate her. She holds good relationships with all of the technicians in the shop and visits them to check in and see if they need help with anything, and she often solves problems before they even make it to the service manager's attention. Lauren has completed and attended every piece of training that has been made available to her.

Lauren is always making sure that our promise times are met — or if they aren't going to be, she is communicating with the customer and letting them know why and what the new promise time is. Lauren has a great relationship with her coworkers and frequently checks in with everyone to see how they are doing. Outside of work, she is a mother who supports her son in multiple sports activities, enjoys fishing, and LOVES her dogs!